Integrated management system
The management system of JSC Rosatom Service is designed to ensure consumer (customer) confidence in the quality of the work performed. At the same time, the Company’s management sees the primary objective of the management system not as control, but as error prevention in operations, continuous improvement of the Company’s activities, and increasing the effectiveness and efficiency of management.
JSC Rosatom Service views the establishment of a management system as a prerequisite for sustainable development.
The Company has developed, documented, implemented, and maintains an operational integrated management system (IMS) as a tool for implementing the Policy on Quality, Ecology, and Occupational Safety, for achieving quality objectives, and for ensuring confidence that products meet customer requirements as well as legal and regulatory requirements.
The IMS of JSC Rosatom Service complies with the requirements of the international standards ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
The opportunities for continuous improvement, enhancing effectiveness and integration of management systems with IMS processes are defined in the IMS goals and objectives.
JSC Rosatom Service applies the following principles of IMS operation:
- ensures the involvement of every employee in the quality management process based on conscious and committed compliance with IMS documentation requirements, systematically improving the knowledge, skills, abilities, and professional training of personnel;
- establishes quality requirements in contracts with its subcontractors and monitors their fulfillment;
- creates decent, safe, and healthy working conditions in each structural unit, each work area, and at each workplace, provides employees with social guarantees for health protection, and informs them of individual occupational safety obligations through an information exchange system;
-
conducts environmental situation analysis
(environmental impacts associated with current and planned activities), identifies
environmental
aspects and related risks and opportunities arising from:
- office and business activities
- implementation of nuclear power plant construction projects by the structural divisions, branches, and representative offices of JSC Rosatom Service at the construction sites of overseas NPPs
- operation and decommissioning
The following objectives have been defined for the integration of ISO 19443 requirements into the Company’s QMS:
- ensuring safety at all stages of work performance
- applying best international practices in nuclear safety
- reducing risks and improving the quality of works/services
- reducing costs associated with workplace injuries and occupational diseases
- increasing customer and other stakeholder confidence in the Company
- improving the efficiency and effectiveness of processes
The health and safety management system of JSC Rosatom Service is aimed at implementing policies, goals, and objectives in the field of occupational safety focused on preserving human life, health, and work capacity during work processes, managing occupational safety risks, ensuring the safety of production processes and equipment, preventing workplace injuries and occupational diseases, and improving working conditions for employees.
As part of its IMS operation, JSC Rosatom Service monitors occupational safety status and evaluates the effectiveness of the occupational safety management system.
To ensure the development of the Company’s IMS, a Management Representative for the IMS has been appointed, and a structural unit, the Integrated Management System and Safety Culture Group, has been established, responsible for managing the development and implementation of the IMS. In order to assess and monitor the effectiveness of the Company’s IMS, auditors have been trained, and audit practices have been implemented.
The Company’s commitment to international management standards and the inclusion of quality, environmental, and industrial safety requirements in the scope of managed objects allows for the establishment of a comprehensive system of interacting processes, which enables optimal, rapid, and high-quality resolution of issues arising during management and significantly improves operational efficiency.
In accordance with the order of the State Corporation Rosatom, and as part of the further improvement of the Company’s management system, the requirements of the standard GOST R ISO 19443-2020 (ISO 19443) related to ensuring safety in the field of atomic energy use have been implemented.
Process descriptions are developed based on the actual actions performed by the Company’s personnel to provide services that meet customer expectations and the requirements of the legislation of the Russian Federation and host countries.
To ensure the functioning of these processes, the Company has:
- determined the sequence and interaction of these processes
- defined the criteria and methods necessary to ensure effectiveness, both in the execution and management of these processes
- ensured the availability of resources and information necessary to support these processes and their monitoring
- carried out monitoring, measurement, and analysis of these processes by their owners, as well as during internal audits
- taken the necessary measures to achieve planned results and continually improve these processes based on management review of IMS data
About the quality assurance system for projects
When organizing the execution of work under individual contracts, in order to meet the requirements and expectations of consumers (customers), specific Quality Assurance Programs (QAPs) for project execution are developed.
Project-specific QAPs are developed in accordance with the requirements of NP-090 if the customer’s requirements for the QAP structure and content are specified in the incoming contract, then in accordance with the customer’s requirements). The description of the quality management system within the framework of project-specific QAPs is prepared taking into account the requirements of the ISO 9001 standard.
Project QAPs define the application of the Company's Integrated Management System (IMS) processes, take into account the quality and safety assurance requirements of the specific project, as well as the customer's special requirements for the quality of products (services) supplied by JSC Rosatom Service.
The Quality Assurance Program is the main document for work quality planning in terms of:
- management responsibility
- document control
- records management
- resource provision
- communication with the customer
- planning of work/service execution
- procurement management
- nonconformity management
- work quality control
- monitoring and analysis of Project processes
Please evaluate the quality of the works/services/products provided by Rosatom Service JSC. This information will help us identify priority areas for improving interaction and enhancing the level of service.